At Sienna & Blake, we strive to ensure that the checkout process is hassle-free and completely secure. Here's everything you need to know about the payment process:

Accepted Payment Methods

We accept the following payment options:

• Visa
• Mastercard
• American Express
• Apple Pay
• Google Pay
• Shop Pay

Currency and Charges

All payments are processed in USD. The full amount will be charged at the time of your order. In some cases, your bank may place a temporary pre-authorization hold before the final amount is deducted. This is a standard banking procedure and is not specific to Sienna & Blake. Any additional fees charged by your bank or payment provider are the responsibility of the customer.

Transaction Security

We take the security of every transaction seriously. All payments are protected with SSL encryption and processed through trusted payment gateways. We never store your full payment details on our servers. Your card information is passed directly to our payment processors and never touches our systems.

Payment Issues

If you experience any issues at checkout, please make sure the details you entered are correct and match what your bank has on file. If the problem persists, reach out to us at support@sienna-blake.com and we'll be happy to help.

Order Verification

We monitor all transactions to protect our customers. In rare cases, we may reach out to verify your details before processing your order. This is done purely to ensure your security and prevent unauthorized use.

Any questions?

We're always happy to assist you. Feel free to contact us at support@sienna-blake.com, and we'll get back to you as soon as possible.

Business Information:
Company Name: KoolenEcom
Company Address: Klein Brembrood 24, 4641 RH Ossendrecht, the Netherlands
KVK: 95670475
VAT: NL005167397B53

Contact Information:
Email: support@sienna-blake.com
Phone: +1 304 717 5872

Business Hours:
Monday – Friday, 9:00 AM – 5:00 PM (CST)
Response Time: We aim to respond to all emails within 24 hours